Jaume Carreño Zorrilla

Managed user inquiries and contract processes for water supply services, ensuring accurate information dissemination and efficient service delivery.

Provided detailed billing information and resolved customer issues, enhancing user satisfaction and maintaining service continuity.

Streamlined client onboarding and contract modifications, contributing to operational efficiency in a public utility environment.

Managed daily invoicing, cash flow, and bank reconciliations, ensuring financial accuracy and timely reporting.

Successfully implemented debt recovery strategies, improving cash collection rates and reducing outstanding balances.

Administered all contract lifecycle stages, from creation to signing, ensuring legal compliance and operational efficiency for client agreements.

Maintained rigorous control over material stock and inventory, optimizing resource allocation and minimizing discrepancies.

Provided personalized financial advisory services to private banking clients, fostering strong relationships and addressing individual needs.

Successfully managed the contracting of various financial products and insurance policies, contributing to branch sales objectives.

Leveraged in-depth product knowledge to match client needs with appropriate financial solutions, enhancing customer satisfaction and loyalty.

Managed the end-to-end sales process for automotive, motorcycle, and home insurance policies, achieving sales targets within a competitive market.

Advised clients on optimal insurance solutions, demonstrating strong product knowledge and commitment to customer needs.

Contributed to client acquisition and retention by effectively communicating policy benefits and tailoring offerings.

Handled both inbound and outbound sales calls, effectively managing customer inquiries and contributing to sales objectives in the energy sector.

Processed contract cancellations and service modifications, ensuring accurate documentation and compliance with regulatory requirements.

Provided comprehensive support for clients undergoing service changes, maintaining high levels of customer satisfaction during critical transitions.

Managed diverse fiscal and accounting tasks for multiple Small and Medium-sized Enterprises (SMEs), ensuring compliance and financial accuracy.

Proficiently utilized Contaplus and Logic Control software for bookkeeping, tax preparation, and financial reporting.

Supported SME clients with their financial needs, contributing to their operational stability and regulatory adherence.

Coached primary school children (1st-2nd grade) in extracurricular sports and led a 5th-6th grade basketball team, developing teamwork and sportsmanship.

Organized and executed children's festivals for three years during Terrassa's Major Festival, managing logistics and ensuring engaging experiences for attendees.

Supported various activity setups for the Association of Andalusian Entities in Terrassa, demonstrating strong organizational and collaborative skills.